FAQs

FAQ

You can learn more from our
frequently asked questions

We provide cleaning services in Merton and the surrounding areas. If you’re unsure whether we cover your location, feel free to contact us for confirmation.
We specialize in residential cleaning, commercial cleaning, and deep cleaning. This includes regular cleaning, move-in/move-out cleaning, office cleaning, and more.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for children, pets, and the environment.
You can book our services by contacting us directly via phone, email, or through our website. We’ll discuss your needs and schedule a convenient time for the cleaning.
It’s up to you! You can be present during the cleaning, or we can arrange access to your property if you prefer to be away. We ensure your home is secure and treated with care.
Our standard cleaning covers dusting, vacuuming, mopping, and cleaning surfaces in your living spaces, kitchen, bedrooms, and bathrooms. Additional services can be added upon request.
Standard cleaning focuses on maintaining cleanliness with tasks like dusting and vacuuming. Deep cleaning is more thorough, tackling hidden dirt, hard-to-reach areas, and heavy-duty tasks like cleaning inside appliances, grout, and baseboards.
The frequency depends on your needs. We offer weekly, bi-weekly, monthly, and one-off cleaning services to fit your schedule.
Yes, we bring all the necessary cleaning supplies and equipment. However, if you have specific products you’d like us to use, let us know in advance.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations may incur a fee.

Still have anyquestions?

Head office address:

London & South West

Call for help:

+447716524573

Mail for information:

info@softtouchcleaningservices.co.uk